Thursday, August 28, 2008

I Will Never Do Business with Coldwell Banker Again

So, our first relator was from Coldwell Banker Burnet and while she was nice and communicated with us a lot, she had a small office and just couldn't do much to advertise our house. The next Coldwell Banker Burnet office was AWFUL and we should have cancelled with them a long time ago. Here is the short list (yes, there is a long list) of why they were AWFUL:
* Didn't call us after open houses
* Didn't call us after private showings
* Didn't get info from people coming to open houses
* Never sent copies of ads to us as promised
* Typos & errors in the listing
* Didn't keep brochure box filled (was always emplty when we visited)
* Wouldn't return our phone calls or emails
* Poor at following up with prospective buyers
* Let our listing EXPIRE & we had to call them!
* Took several days to get us the cancellation paperwork
* Left their signs at our house for 2 months!!!!!!

The last is what I am complaining about today. The guy who they rent the solar sign from came today to retrieve to pick up his stuff & all the rest of their signs that they had planted. He was apologizing profusely saying he never got a call 2 months ago when the contract was cancelled or last week Monday when I called or this week Tuesday when I called again (all these calls were to the relator office.) What made him respond was the email that I had Andy send to him (since he has his email on a sticker on the sign.) After he got that email he called the relator office & they said "Oh, we meant to call you about that."

But you know what the office told me - they said they called him last Monday & on Tuesday this week. I don't believe that shit for one second considering the reputation of the office to not make calls in the first place.

When I called the office on Tuesday I told them if it wasn't removed in 24 hours I was reporting the property as trespassing to the police and then the signs would be removed by a garbage collector at THEIR expense (I knew this was the protocal as I had to call the police about a trespassing issue previously.) This is exactly what I had Andy email the sign guy & also that we had called the relator office several times & what they said.

The sign guy was very sorry and upset with the office, but at least someone does what they are supposed to do and he was apologetic, even if it wasn't his fault.

This particular Coldwell Banker Burnet office has left such a sour taste in my mouth that I will never list a house with them again and will NEVER recommend them to anyone else. If someone is interested in knowing what particular office & relators this is, please post in the comments. I will be glad to tell you which office in the Twin Cities it was.

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